Updated August 2022

Pinch Hitter Shoes L.L.C.

We at Pinch Hitter Shoe L.L.C. created this Privacy Policy to make you aware how information collected about you will be used and shared. This Privacy Policy will inform you of our collection, use and sharing practices.

PLEASE READ THIS PRIVACY POLICY CAREFULLY, SHOULD YOU HAVE ANY QUESTIONS, DO NOT HESITATE TO CONTACT US AT SUPPORT@PINCHHITTERSHOES.COM.  BY VISITING PINCH HITTER SHOES WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR PERSONAL INFORMATION AS OUTLINED IN THE PRIVACY POLICY.

WHEN DO WE COLLECT INFORMATION?

We may collect information about you anytime you visit our website, for example, when you

·         “Surf” or browse our website

·         Access and order products through our website

·         Contact us via email, US Postal service, over the telephone or in any other form

·         Subscribe to participate in any of our promotions

·         Request information about products and services

·         Visit any of our participating stores

WHAT INFORMATION DO WE COLLECT?

The information we collect from you or about you may vary depending on how you use the Website, your visits to our participating stores, our partners, and information you elect to give to us. The information we collect comes in two formats – personally identifiable information and non-personally identifiable information. Personally identifiable information is any information that can help us identify or locate an individual, including, without limitation, an individual’s name, address, e-mail address, telephone number and credit card number. Non-personally identifiable information consists of information that does not by itself identify an individual.  This information generally includes anonymous information about an individual’s use of the Website that includes, among other things, information concerning date and time of visit, the pages of the Website visited, path through the Website, IP address, the type of browser and operating system used.

WHAT DO WE USE YOUR INFORMATION FOR?

Any or all of the information collected may be used in one of the following ways:

• To make your experience on our site more personal; it helps us to better understand your taste and style thus providing items more favorable to you.
• To improve function and east of using, we are always looking for ways to improve our site making it a better experience for you.
• To aid in exceptional customer service; your information helps us to respond to your request and needs quickly and accurately.
• To process transactions in a timely fashion
• To periodically send you emails — the email address you provide for order processing will only be used to send you information and updates pertaining to your order; if you decide to opt-in to our mailing list, you will receive emails that may include company news, updates on your order, new styles and promotions etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW DO WE PROTECT YOUR INFORMATION?

We diligently install and monitor a number of security measures to ensure your personal information is secure when you place an order on our website.

We have enlisted the use of a secure server. All sensitive/credit card and credit information is transmitted via Stripe.com USA technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After each and every transaction, your private information (credit cards, social security numbers, financials, etc.) will no longer be stored on our servers.

Unfortunately, as strict as our secure systems are, transmission of information via the internet cannot be completely secure. Although we do our best to protect your personal information, we cannot guarantee our security measures will never be compromised. We are not responsible for circumstances of any privacy settings or security measures is beyond our control.

We ask that when using pinchhittershoes.com, that you ensure that there is no unauthorized access to your account information by limiting access to your computer or other device, not sharing passwords and by signing off completely and logging out after you have finished accessing your account.

DO WE USE COOKIES?

Yes. If you allow it to. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand, update and save your preferences for future visits. Cookies compile aggregate data about site visits and your interaction so that we can offer better site experiences in the future. From time to time, we may collaborate with third-party service providers to assist us in better understanding our website visitors and customers. These service providers are not allowed to use any portion of the information collected on our behalf except to help us connect with you better and to improve our business with our customers.

Should you choose to, you can opt to have your computer alert you each time a cookie is sent or you can choose to turn off all cookies from your internet browser settings. Although, like most websites, turning off cookies will limit the proper function of some of our services

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except to trusted third parties who assist us in operating the Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD-PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on the Website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites and encourage you to read and fully understand their privacy policies as they are completely separate from Pinch Hitter Shoes. Nonetheless, we seek to protect the integrity of the Website and welcome any feedback about these sites.

CHILDREN AND THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

Our website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

In compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not intentionally collect any information from anyone under 16 years of age. Our website, products and services are all directed to people who are at least 16 years old or older. If you are under the age of sixteen, you should not register, order, purchase or provide information to or from us and you should only use this Website with the supervision of a parent or guardian. If you have knowledge that a child under the age of sixteen has submitted personal information to us, please email us at support@pinchhittershoes.com and we will remove that child’s personal information from our files.

 INTERNATIONAL USERS

Pinch Hitter Shoes website is operated and established in the United States. Regardless of where you live, and by using this website you consent to have your personal data transferred, processed and stored in the United States and allow us to collect and use your personal information in accordance with this Privacy Policy.

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CHANGES TO OUR PRIVACY POLICY

We are always reviewing our privacy practices to ensure they comply with this policy and sometimes we may need to update the policy to reflect changes in our products, technology, and uses of data. We may change our policy at any time by posting a new version of it on the Website without notice and will update this policy at least once annually.  We encourage you to check the Website regularly for information about revisions to this Privacy Policy.  In the event that we change our Privacy Policy, such changes will affect all of the information we collect after any such change.  If you object to the change to our Privacy Policy, then you must contact us in writing regarding your objection. Your continued use of the Website after we make changes is deemed to be acceptance of those changes.

CONTACTING US

We would love to hear from you and look forward to getting all your comments, questions, concerns and feedback. For questions pertaining to our Privacy Policy or any other issue. Please contact us at support@pinchhittershoes.com. Or drop us a letter at:

Pinch Hitter Shoes
Attention: Privacy/Legal
P.O. Box 9638
Marina del Rey, CA 90295
support@pinchhittershoes.com